Frequently Asked Questions
For each product, on the product pages in the shop and in the overview of consumption recommendations for our bundles, you will find detailed information on how best to take our products.
For each product, on the product pages in the shop and in the overview of consumption recommendations for our bundles, you will find detailed information on how best to take our products.
The “arm” of the spray nozzle can be rotated and the opening is located at the end of the applicator. It can be rotated 360 degrees to find the position in which the spray can be used most comfortably.
The “arm” of the spray nozzle can be rotated and the opening is located at the end of the applicator. It can be rotated 360 degrees to find the position in which the spray can be used most comfortably.
Our spray products are not contaminated and are completely harmless. The liquid in the sprays is not a stable emulsion, but an aqueous solution to which an oily emulsion has been added. The oily emulsion settles on the surface after some time, so we recommend shaking the sprays before use.
Our spray products are not contaminated and are completely harmless. The liquid in the sprays is not a stable emulsion, but an aqueous solution to which an oily emulsion has been added. The oily emulsion settles on the surface after some time, so we recommend shaking the sprays before use.
We generally recommend taking our Liquid Spectrum with meals. With apple, orange or freshly squeezed lemon juice, it tastes pleasantly fruity and fresh. For people with a sensitive stomach, one option is to mix the emulsion with kefir or yogurt and honey.
We generally recommend taking our Liquid Spectrum with meals. With apple, orange or freshly squeezed lemon juice, it tastes pleasantly fruity and fresh. For people with a sensitive stomach, one option is to mix the emulsion with kefir or yogurt and honey.
We have created a table for you to give you an overview of the different consumption recommendations. This is included in printed form with all bundle orders and can be hung up in the kitchen, for example, so that all information can be seen quickly. Of course, you can also contact us via contact form or send us an email to info@molecusan.com and we will send you the overview as a PDF.
We have created a table for you to give you an overview of the different consumption recommendations. This is included in printed form with all bundle orders and can be hung up in the kitchen, for example, so that all information can be seen quickly. Of course, you can also contact us via contact form or send us an email to info@molecusan.com and we will send you the overview as a PDF.
Our capsules were not developed to be opened and consumed directly. To ensure a delayed release of the ingredients in the intestines, it would be best to take the capsules as a whole. In individual cases (e.g. if you have difficulty swallowing), the two halves of the capsule can be pulled apart and the powder stirred into water or cold food. Please do not stir into hot drinks! To avoid oxidation, you should take the powder immediately after opening.
Our capsules were not developed to be opened and consumed directly. To ensure a delayed release of the ingredients in the intestines, it would be best to take the capsules as a whole. In individual cases (e.g. if you have difficulty swallowing), the two halves of the capsule can be pulled apart and the powder stirred into water or cold food. Please do not stir into hot drinks! To avoid oxidation, you should take the powder immediately after opening.
We generally recommend taking the capsules before meals so that the capsules can pass through the stomach passage into the intestines with the food and thus come into contact with stomach acid for as short a time as possible. Please also note the individual consumption recommendations on the packaging of your product.
We generally recommend taking the capsules before meals so that the capsules can pass through the stomach passage into the intestines with the food and thus come into contact with stomach acid for as short a time as possible. Please also note the individual consumption recommendations on the packaging of your product.
All our products are not only vegetarian, but also vegan.
All our products are not only vegetarian, but also vegan.
Our capsule products have a shelf life of at least 2 years (unopened), the Liquid Spectrum emulsion has a shelf life of at least 18 months. Our sprays have a minimum shelf life of 1 year. The best-before date is always stated on the bottom of the product.
Our capsule products have a shelf life of at least 2 years (unopened), the Liquid Spectrum emulsion has a shelf life of at least 18 months. Our sprays have a minimum shelf life of 1 year. The best-before date is always stated on the bottom of the product.
You can store all of our products at room temperature and in a dry place. It would be ideal to protect them from direct sunlight. If you like, you can store the opened Liquid Spectrum bottles in the refrigerator.
You can store all of our products at room temperature and in a dry place. It would be ideal to protect them from direct sunlight. If you like, you can store the opened Liquid Spectrum bottles in the refrigerator.
Our beverage cans are made of PET, as the recycling rate for this material is the highest in Central Europe. Glass performs worse in the eco-balance over the entire material cycle. Although classic plastic has a poor image, we have learned through extensive research, evaluations and consultations with sustainability agencies that the further material cycles, e.g. through the “Yellow Bag” for PET, are actually the best in Central Europe. All other packaging materials are paper and cardboard, as the recycling rate is second best here.
Our beverage cans are made of PET, as the recycling rate for this material is the highest in Central Europe. Glass performs worse in the eco-balance over the entire material cycle. Although classic plastic has a poor image, we have learned through extensive research, evaluations and consultations with sustainability agencies that the further material cycles, e.g. through the “Yellow Bag” for PET, are actually the best in Central Europe. All other packaging materials are paper and cardboard, as the recycling rate is second best here.
Glass performs worse in the ecological balance across the entire material cycle. Classic plastics may has a bad image, but extensive research, evaluations and consultations by sustainability agencies have shown that the other material cycles, for example through the “yellow bag” ("Gelber Sack") for PET in Central Europe, are actually the best.
Glass performs worse in the ecological balance across the entire material cycle. Classic plastics may has a bad image, but extensive research, evaluations and consultations by sustainability agencies have shown that the other material cycles, for example through the “yellow bag” ("Gelber Sack") for PET in Central Europe, are actually the best.
You can have our products delivered to all EU countries.
You can have our products delivered to all EU countries.
We are also happy to send your products to a container freight station (Packstation). Please enter “Packstation” in the “Name 2” field, your personal postal number in the field “Street” and the number of the container freight station in the “House number” field. Please also fill in your Name, Postcode and City.
We are also happy to send your products to a container freight station (Packstation). Please enter “Packstation” in the “Name 2” field, your personal postal number in the field “Street” and the number of the container freight station in the “House number” field. Please also fill in your Name, Postcode and City.
We offer payment by credit card, Paypal and purchase on account via Klarna. Store Pay, Google Pay and Paypal are available for the express checkout.
We offer payment by credit card, Paypal and purchase on account via Klarna. Store Pay, Google Pay and Paypal are available for the express checkout.
If you place your order before noon, we will usually ship your products the same day. You will receive your delivery the very next day or usually within 2-3 working days.
If you place your order before noon, we will usually ship your products the same day. You will receive your delivery the very next day or usually within 2-3 working days.
As we have automated our systems to a very high degree, we are unfortunately unable to make any changes after the order has been placed. However, as soon as we receive your parcel, we will of course refund the invoice amount to the payment method you used as quickly as possible.
As we have automated our systems to a very high degree, we are unfortunately unable to make any changes after the order has been placed. However, as soon as we receive your parcel, we will of course refund the invoice amount to the payment method you used as quickly as possible.
As soon as your order is packed, you will automatically receive an email with your tracking number and a link that you can use to track your shipment. If the tracking number is not working correctly, you can contact us at any time via the contact form or by email at info@molecusan.com and we will of course help you.
As soon as your order is packed, you will automatically receive an email with your tracking number and a link that you can use to track your shipment. If the tracking number is not working correctly, you can contact us at any time via the contact form or by email at info@molecusan.com and we will of course help you.
Normally we have a very, very low error rate for orders, as our dear colleagues in logistics take fantastic care of shipping the products. 🙂 However, if something goes wrong and a product is missing or incorrect, please let us know at any time via the contact form or by email to info@molecusan.com and we will take care of it as quickly as possible. If the product is damaged, please send us a quick photo.
Normally we have a very, very low error rate for orders, as our dear colleagues in logistics take fantastic care of shipping the products. 🙂 However, if something goes wrong and a product is missing or incorrect, please let us know at any time via the contact form or by email to info@molecusan.com and we will take care of it as quickly as possible. If the product is damaged, please send us a quick photo.
You can find our bank details in the footer of your invoice. We have also listed them here for you:
Recipient: Molecusan B.V.
Credit institution: ABN AMRO
IBAN: NL32 ABNA 0123 0310 01
BIC: ABNANL2A
You can find our bank details in the footer of your invoice. We have also listed them here for you:
Recipient: Molecusan B.V.
Credit institution: ABN AMRO
IBAN: NL32 ABNA 0123 0310 01
BIC: ABNANL2A
As part of the 14-day right of withdrawal, you can of course return your order and we will refund the invoice amount. Please note that we only take back unopened and undamaged goods.
As part of the 14-day right of withdrawal, you can of course return your order and we will refund the invoice amount. Please note that we only take back unopened and undamaged goods.
We have a 14-day return policy, which means you have 14 days after receiving the item to request a return. To be eligible for a return, the item must be in the same condition as when you received it: unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase. Please note that the return must be sent to the following address: InproCraft GmbH, Attn: “Molecusan”, Handwerkstraße 1, 91166 Georgensgmünd, Germany. If you have any questions regarding the return, please contact us at any time via the contact form or by email at info@molecusan.com.
You can find further information here: https://molecusan.com/en/policies/refund-policy
We have a 14-day return policy, which means you have 14 days after receiving the item to request a return. To be eligible for a return, the item must be in the same condition as when you received it: unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase. Please note that the return must be sent to the following address: InproCraft GmbH, Attn: “Molecusan”, Handwerkstraße 1, 91166 Georgensgmünd, Germany. If you have any questions regarding the return, please contact us at any time via the contact form or by email at info@molecusan.com.
You can find further information here: https://molecusan.com/en/policies/refund-policy
We have special conditions for therapeutic professions. Please contact us with a short proof using the contact form or by sending an email to info@molecusan.com. You can provide the link to your website as proof.
We have special conditions for therapeutic professions. Please contact us with a short proof using the contact form or by sending an email to info@molecusan.com. You can provide the link to your website as proof.
If you would like to order as a business customer, you can create an account in our shop and confirm your VAT ID. Your invoices will then automatically be issued without VAT.
If you would like to order as a business customer, you can create an account in our shop and confirm your VAT ID. Your invoices will then automatically be issued without VAT.
Since we have automated our systems to a very high degree, we are unfortunately unable to make any changes after the order has been placed. However, you have the option of cancelling your order within 14 days and placing a new one. Please read the question “What are your return policies?”
Since we have automated our systems to a very high degree, we are unfortunately unable to make any changes after the order has been placed. However, you have the option of cancelling your order within 14 days and placing a new one. Please read the question “What are your return policies?”